Welcome to KOFFEE – The Classic Coffee Culture Brand.

 

By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.

 

 

1. About Us

 

 

KOFFEE is a South African coffee brand dedicated to sourcing high-quality single-origin coffee beans and crafting carefully curated blends for customers who appreciate classic coffee culture.

 

For any queries regarding these Terms and Conditions, please contact:

 

Email: Info@drinkoffee.com

 

 

2. Products

 

 

We strive to ensure that all product descriptions, images, and pricing on our website are accurate. However, minor variations may occur due to:

 

• Natural differences in coffee beans

• Packaging updates

• Lighting and photography differences

 

 

KOFFEE reserves the right to modify or discontinue products without prior notice.

 

 

3. Orders

 

 

When placing an order through our website or official sales channels:

 

• You agree that all information provided is accurate and complete.

• Orders are subject to availability.

• We reserve the right to refuse or cancel orders in cases of pricing errors, suspected fraud, or product unavailability.

 

 

Once your order has been confirmed, you will receive an order confirmation via email or messaging.

 

 

4. Pricing

 

 

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

 

Prices may change at any time without notice. However, confirmed orders will always be charged at the price displayed at the time of purchase.

 

 

5. Payment

 

 

Payments must be made through approved payment methods available on our website or provided by KOFFEE.

 

Orders will only be processed once payment has been successfully received and verified.

 

 

6. Intellectual Property

 

 

All content on the KOFFEE website, including:

 

• Logos

• Branding

• Product names

• Images

• Text

• Design elements

 

 

are the intellectual property of KOFFEE and may not be copied, reproduced, or distributed without written permission.

 

 

7. Limitation of Liability

 

 

KOFFEE will not be held liable for:

 

• Any indirect or consequential damages arising from the use of our products or website.

• Delays caused by events beyond our reasonable control.

 

 

 

8. Governing Law

 

 

These Terms and Conditions are governed by the laws of South Africa.

 

 

 

 

Privacy Policy – KOFFEE

 

 

At KOFFEE, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

 

 

1. Information We Collect

 

 

When you place an order or interact with our website, we may collect the following information:

 

• Full name

• Email address

• Phone number

• Delivery address

• Payment information

• Order history

 

 

This information is only collected to provide our services to you.

 

 

2. How We Use Your Information

 

 

Your personal information may be used to:

 

• Process and deliver orders

• Communicate regarding your purchases

• Provide customer support

• Improve our products and services

• Send occasional updates or promotions (only if you consent)

 

 

 

3. Protection of Your Information

 

 

We take reasonable security measures to protect your personal information from:

 

• Unauthorized access

• Data loss

• Misuse or disclosure

 

 

However, no online system can guarantee absolute security.

 

 

4. Sharing of Information

 

 

KOFFEE does not sell or trade your personal information.

 

Your information may only be shared with trusted service providers such as:

 

• Payment processors

• Delivery couriers

 

 

These partners are required to keep your information confidential.

 

 

5. Your Rights

 

 

Under South African law, you have the right to:

 

• Request access to your personal information

• Request corrections to your information

• Request deletion of your information where applicable

 

 

To exercise these rights, please contact:

 

Info@drinkoffee.com

 

 

 

 

Shipping & Delivery Policy – KOFFEE

 

 

At KOFFEE, we aim to deliver your coffee quickly and safely so you can enjoy fresh, high-quality beans.

 

 

1. Processing Time

 

 

Orders are typically processed within 1–2 business days after payment confirmation.

 

Orders placed on weekends or public holidays will be processed on the next business day.

 

 

2. Delivery Time

 

 

Delivery times may vary depending on location.

 

Typical delivery estimates:

 

• Johannesburg & Gauteng: 1–2 business days

• Major cities in South Africa: 2–4 business days

• Outlying areas: 3–5 business days

 

 

Delivery times may vary depending on courier operations.